LG expands training center for thriving U.S. air conditioning systems business
LG Electronics USA Air Conditioning Technologies has expanded its North Texas training facility to provide enhanced after-market support, including training and call support for contractors and customers.
The state-of-art new LG Training Academy in the Dallas suburb of Farmer’s Branch, Texas, is nearly three times the size of LG’s previous facility – now expanded to more than 15,000 square feet of training and support space, according to the company. The facility features a hands-on showcase of the latest LG air conditioning and heating technologies – led by LG’s industry-leading variable refrigerant flow (VRF) systems – as well as a lecture space for interactive training courses.
“We want customers to know when they buy an LG product that they have someone behind them throughout the process, not just at the point of sale,” said Kevin McNamara, senior vice president and general manager, LG Electronics USA Air Conditioning Technologies. “From real-time troubleshooting through our new call center to hands-on training with working systems, our new Dallas facility reflects LG’s commitment to our contractors and representatives.”
The facility features an updated, expanded customer call center, where LG representatives with extensive in-field training can troubleshoot issues over the phone during business hours. LG experts can diagnose and solve a problem using equipment in the facility while still on the phone with a customer, streamlining the process and providing solutions faster than ever before.
The Dallas training facility is among the four LG Training Academies in the U.S., including locations in Orange County, Calif.; Seacaucus, N.J.; and Alpharetta, Ga., as well as 30 partner academies across the country.
Topics: Architectural Firms, Building Owners and Managers, Construction Firms, Consulting - Green & Sustainable Strategies and Solutions, Energy Saving Products, Engineering Firms, Healthy & Comfortable Buildings, HVAC - Heating, Cooling, and Ventilation, Sustainable Communities, Technology, Urban Planning and Design
Companies: LG HVAC