Airports turn to smart windows to improve passengers' experience

Airports turn to smart windows to improve passengers' experience

Dynamic glass has been installed at DFW Airport. Photo courtesy of View

Smart glass, which controls light based on the sun’s projected energy, positively impacts passengers’ experience in airports, a new study says.

Installation of the technology also correlates to higher revenues and reduced operational expenses, according to research conducted at Dallas Fort Worth International Airport (DFW), which uses smart glass throughout its terminals.

Using View dynamic glass, DFW found that the thermal envelope solution overwhelmingly improved passenger comfort over conventional glass, resulting in an 83 percent increase in passenger dwell time at a preferred gate seat and a 102 percent increase in concession spending. The study was conducted by DFW Airport, View, Inc., and an independent aviation market research group.

“DFW is the world’s largest carbon neutral airport, and we are constantly evaluating new technologies and solutions throughout the airport to identify improvements for customer experience and sustainability,” said Sean Donohue, CEO of DFW Airport. 

Airports continuously work to identify solutions to improve the passenger experience, reduce operational expenses and improve revenue streams. Smart glass reduces glare and unwanted heat within the terminal, providing a more comfortable environment for passengers and airport employees while also enabling airports to reduce their carbon footprint. View has installed dynamic glass at several airports, including Boston Logan International Airport (BOS), Charlotte-Douglas International Airport (CLT), San Francisco International Airport (SFO) and Seattle-Tacoma International Airport (SEA).



Topics: Airports / Aviation, Architectural Firms, Building Owners and Managers, Energy Saving Products, Exteriors, Sustainable Trends and Statistics, Technology, Thermal Envelope - Building Envelope, Transportation Buildings, Wall Systems / Curtain Walls, Windows - Glass and Glazing Strategies and Systems

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